Galvagno says she tried to make it stop. She emailed an agent named Annie Kenyon on November 22, 2022, asking to be removed from the internal call list. On March 13, 2023, she answered a call, again asked the company to stop calling, and informed it she was filing a complaint with the Federal Trade Commission. She filed that complaint on April 5, 2023. The calls, she says, kept coming.