P&C policyholders warm to AI tools, but not to AI decision-makers: Report


The survey of more than 1,000 US adults, conducted online in February 2026, pointed to a marked shift from the skepticism seen a year earlier. While overall trust in AI‑driven insurance decisions is still limited, the findings suggest policyholders are moving beyond novelty and are now judging AI on how, rather than whether, it is used.



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