On the documentation front, the bulletin reminds insurers that every adjustment for betterment or depreciation needs to be in the claim file – itemized, explained, and fair and reasonable, consistent with 20 CSR 100-1.050(2)(E). That includes the inputs built into the software itself, like weighting and condition settings, which the Department says are needed to audit the vehicle’s value under 20 CSR 100-8.040(3)(B). If an internal review turns up gaps in documentation on total loss claims, insurers are encouraged to notify the Department under section 374.049.9, RSMo.
