Carriers stuck in ‘pilot purgatory’ as AI fails to graduate – Sedgwick


Trust, oversight, and regulation

Sedgwick stressed that AI should sharpen human expertise in property claims rather than replace it, especially in complex or emotionally charged cases. Three-quarters of claims professionals surveyed said AI still requires human oversight, and Sedgwick found that human-in-the-loop models quadruple trust in AI-generated outputs.



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